FAQ’s
HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?
We typically ship all orders within 2-5 business days.
WHERE DO YOU SHIP FROM?
All orders ship with Love from two locations Florida, USA & Amsterdam, The Netherlands
WHICH CARRIER DO YOU USE?
We ship all items with USPS in the USA & Canada. And for Europe Landmark Global. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
HOW LONG DOES IT TAKE TO ARRIVE?
We ship all orders from our USA factory. Once shipped, we see delivery happen within the following timeframe:- USA - Within 2-5 business days
- Canada - Within 4-7 business days
- Europe - Within 2-5 business days
- Australia/NZ - Within 5-10 business days
- Rest of the World - Within 5-12 business days
These timeframes are typical, and sometimes local carrier issues may mean you item arrives slightly later than this.
I DIDN'T RECIEVE MY ORDER
Please email us at hello@persephones.co quoting your order number from the confirmation email. We'll help track down your order.
SHIPPING INSURANCE
Shipping insurance is offered at checkout. It's provided by With Love & Co and covers you in case the item is lost, stolen, or damaged in transit. To make a claim, contact our support team.
Please note - shipping insurance is non-refundable once your order has shipped.
WHAT ABOUT CUSTOMS FEES/TAXES?
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.
It's unusual for orders of 1-2 items to attract customs fees, except in countries where all international packages are charged (e.g Phillipines). If fees are charged by customs, they are payable by the recipient.